What is a monitored alarm?
A SafeGard Monitored Alarm is one that is CONNECTED to the SafeGard Monitoring Station by phone line (either landline or cellular). When components of the alarm are triggered, in addition to the siren sounding at the site, the SafeGard Monitoring Team is alerted instantly, and can take appropriate action.
WHEN YOU HAVE A MONITORED ALARM, THIS IS WHAT HAPPENS;
When a burglar sensor is triggered...
We ring the site (to make sure it's not a false alarm, and to let anybody on the premises who shouldn't be there know that the alarm is monitored and won't be ignored
If there's no reply we ring you on your Mobile and any other contacts who might be nearby
If there is still no reply or if requested we SEND A RAPID RESPONSE GUARD
In some circumstances we will CALL THE POLICE
If you're at home and you trigger the alarm by mistake, you won't be bothered by Security Guards or Police.
But if you're NOT home, your property is PROTECTED
When the smoke alarm is triggered...
We ring the site
If there's no reply, WE RING THE FIRE SERVICE
If you're home, no problem
But if you're away, the FIRE SERVICE WILL COME
When the PANIC alarm is triggered...
We ring you at your home, premises or on your mobile
If there's no reply, or we're not happy with the reply WE RING THE POLICE
If it's a false alarm, no problem
But if you're in trouble, the POLICE WILL COME
When A MEDICAL alarm is triggered...
We ring you at your home, premises or on your mobile
If there's no reply, or if you request it, WE RING AN AMBULANCE
If you're okay, no problem
But if you need it, an AMBULANCE IS COMING
OTHER SITUATIONS...
If your power goes off, we ring you to make sure that you know about it
If your phone line is cut or becomes inactive, we contact you
If the battery in your alarm, or remote(s) or any other battery-operated alarm system component needs replacing, we contact you
If you have staff entering the premises after hours, or working late, or closing early, we can let you know – and give you a regular report of all comings and goings
If you leave your premises and forget to set the alarm, we can alert you – and in some cases even set it for you
If you know about these events, there's no problem. But in addition to ensuring that your alarm is operating correctly and connecting with us, we have saved a few freezer loads of food in the past!
More benefits of monitoring...
FREE Annual Checking and FREE False Alarm Fixes
When you have a Monitored Alarm Plan with SafeGard, we check your alarm annually to ensure it is in perfect working order, and replace the battery every two years*.
We also fix any false alarms to ensure neither you nor us are bothered by them.
*There is a charge for the battery, but the annual checking is free
FREE Rapid Guard Response
Rapid Neighbourhood Guard Response is included in the cost of the Monitoring if you own your own alarm. Being a local monitoring company we respond faster to your alarm by dispatching local patrol cars from your area. Our aim is to be on site within 5 to 10 minutes.
*Rapid Guard Response is free in most cases, the exceptions being when the client has caused a false alarm, such as leaving a door or window open.
Alarm Monitoring in more detail...
Burglary Activations:
Immediately after a would-be intruder/burglar smashes or forces open a door or window in your property, the heat and movement sensor (PIR) will trigger the alarm (when set) which will then result in the alarm activating and reporting to our monitoring station all that is happening. We can instantly advise you or our guard services of the location of any activations to get an immediate response.
Smoke & Fire Alarm Activations:
Our new Photoelectric Smoke Detectors will protect you and your property while you are at home AND away. If there is a fire while you are home, the fire detectors will trigger the alarm, the 120dB sirens will sound to wake you up and our monitoring station will call you and if no response the Fire Service will be dispatched. Our new photoelectric smoke detectors will detect a smouldering fire sooner than a battery operated ionisation battery smoke sensor and are powered from the mains power in the alarm and from its back-up battery if the power goes off.
Power Loss:
If your home or commercial premises relies on cold storage or any power-sensitive computer configurations, we can immediately advise you on the loss of AC power. Our alarm systems have a battery-backup system and if maintained to our standards, will power the alarm for a number of days.
Auto Status Monitoring:
If you want to know when users of your alarm are coming and going, we can automatically monitor the status of the alarm when the alarm is set or not and record this information in a report. These reports can be emailed to you weekly or monthly.
